Privacy Policy

When you place an order or create an account, we collect information you provide directly: your full name, mobile number, email address, billing and shipping address, account login credentials, and payment information processed securely through authorised payment gateways.

We also automatically collect limited technical information to keep the website working and improve your experience. This includes your IP address, browser and device information, website usage data, and cookies.

Your information is used to process and deliver your orders, provide customer support, improve our products and services, send order updates and promotional offers (you may opt out at any time), prevent fraud, and comply with applicable laws and regulations.

Online payments are processed securely through the SSLCommerz payment gateway. Card and mobile payment details are entered on their secure platform. Lithoora does not store your card or payment credentials.

Lithoora does not sell or rent your personal information.

We may share your information only with trusted service providers where necessary, including delivery partners, secure payment gateways, and website technology providers, or where required by law. All third parties are required to protect your information and use it only for the intended purpose.

We use cookies to remember your preferences, improve website performance, analyse website traffic, and personalise your shopping experience. You may disable cookies through your browser settings; however, some website features may not function properly.

We use industry-standard security measures including SSL encryption, secure payment processing, restricted access to sensitive data, and regular security monitoring. While we take reasonable precautions, no online system can guarantee 100% security.

We retain your information only as long as necessary to complete your orders, provide customer service, and meet legal and accounting requirements. When no longer required, your information is securely deleted or anonymised.

You may request to access, correct, or delete your personal information, subject to legal obligations. You may also unsubscribe from marketing communications at any time.

For any privacy-related request, please contact us at llithoora@gmail.com or visit our contact page.

Our website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

This Privacy Policy is prepared in accordance with applicable laws of Bangladesh, including the Consumer Rights Protection Act 2009, the ICT Act 2006, and the Digital Security Act 2018 or any applicable successor legislation.