Help Centre

Add the products you want to your cart, open the cart, and continue to checkout. Lithoora uses a fast guest checkout, so you can order without creating an account.

No. You can complete your purchase as a guest. Just keep the order number you receive so you can track your order and contact support if needed.

If you need to change or cancel an order after placing it, contact support as soon as possible with your order number. Whether a change is possible can depend on the order's current status.

We accept Cash on Delivery (COD) for all standard orders, and secure online payment through the SSLCommerz gateway. Online payments support Visa, MasterCard, bKash, and Nagad.

For selected high-value purchases, you may pay a portion in advance and settle the remaining balance upon delivery. Details are shown on the product page where applicable.

Online card and mobile payments are handled by the SSLCommerz payment gateway. Your payment is completed on their secure platform.

If a payment does not finish, your order may still be created so you can retry payment. Follow the on-screen guidance, or contact support with your order number for help.

Use the Track Order page and enter your order number to see the latest status of your order.

Delivery options and timing depend on your address and are shown during checkout. Choose the option that suits you before placing your order.

Each product page includes its description, price, and availability. If something is unclear, contact support and we will be glad to help.

Stock can change over time. If a product shows as out of stock, please check back later or browse similar items in the shop.

If there is an issue with your order, contact support with your order number and a short description. Eligibility may depend on the product condition and order details.

Where a refund applies, our support team will guide you through the steps. See the Returns page for general guidance.

You have 3 days from the date of delivery to contact support about a return. After that window, we may not be able to process the request.

Refunds are processed via bKash or Nagad for COD orders. For online payments, refunds go to your original payment method. Visa/MasterCard refunds typically take 7–15 working days depending on your bank.